Stay tuned for the release of the OIR 2025 Report - an essential resource for understanding the impact of outsourcing.
Take part in documenting the outsourcing industry's positive impact on society.
See 2025 OIR Winners
Announcement of Awardees and Launch of Impact Report
17 October 2025 | 12:00 PM EST
Join the growing list of these trailblazing companies
OIR Report 2025
This groundbreaking report provides insights into how strategic outsourcing drives positive societal change.
The narratives and data presented here showcase outsourcing's potential beyond cost savings. Outsourcing companies worldwide are catalyzing progress in areas like community development, health, education, and inclusivity.
Our major awards
Positive change through outsourcing
These aren't just business success stories; they're narratives of companies making tangible differences in areas like community development, health, education, and inclusivity.
OIR 2024 in numbers
39
Participants
OIR 2024 in numbers
31
Winners
OIR 2024 in numbers
4
Awards Categories
OIR 2024 in numbers
1
OIR Champion
Awards package
For those selected as finalists and winners of the OIR Awards, Outsource Accelerator offers a comprehensive package of benefits and recognition opportunities. Here's what you can expect:
Winner’s Package
Being selected as one of the Winners of the OIR Awards gets you more than a logo to slap on your website.
- A digital Winner’s logo for royalty-free use online and in print
- An Outsource Accelerator-issued press release announcing the winners
- A press release template suitable for release by your organization
- An interview with your CEO in The Outsource Accelerator Podcast to highlight your impact initiative and win
- Feedback and scoring on your entry as provided by judges
- Recognition within the expansive Outsource Accelerator marketplace and community
- Recognition on Outsource Accelerator’s website
- Recognition on Outsource Accelerator’s social communities (LinkedIn, Twitter/X, Facebook, Instagram, TikTok, YouTube)
Finalist’s Package
Being shortlisted as a Finalist in the OIR Awards gives you the following:
- A digital Finalist’s logo for royalty-free use online and in print
- A press release template suitable for release by your organization
- Recognition within the expansive Outsource Accelerator marketplace and community
- Recognition on Outsource Accelerator’s website
OIR 2025 Winners
The inaugural edition of this first-of-its-kind analysis highlights the narratives and initiatives of shortlisted companies, showcasing positive societal impacts and fostering an understanding of how strategic outsourcing can drive change.
Hugo Academy
Hugo Academy bridges the education-to-employment gap for underserved African youth through a demand-led, digital-first training model focused on practical skills, confidence, and career mobility. Programs offer live, self-paced, and project-based learning, equipping participants for roles in customer experience, digital operations, and AI. With a commitment to equity, especially for women and working mothers, the Academy prioritizes job placement and long-term growth. Participants advance through entry-level and specialist pathways, and many alumni move into leadership or global roles. Hugo Academy’s model is embedded in business operations, ensuring financial and organizational sustainability. Its tailored, scalable approach addresses persistent youth unemployment and empowers the next generation to thrive in the digital economy.
Happy Feet Fun Run in partnership with Tebow Cure Children's Hospital
Now in its third year, this initiative empowers children with clubfoot in Davao City by funding life-changing surgeries through community-driven events. With strong collaboration between Snapscale, JCI Davao, and Tebow Cure Children’s Hospital, the Happy Feet Fun Run mobilizes staff and local partners, blending fitness with philanthropy. Over 1,600 runners and numerous volunteers have helped generate the resources needed to provide zero-cost corrective surgeries for local children. The program’s unique emphasis on employee participation and community partnership fuels both awareness and sustainable impact, while an internal committee ensures transparency, measurement, and the continued growth of its social responsibility efforts.
Providing Opportunities For Women In India
This initiative is spearheading women’s empowerment by providing secure, flexible, and dignified remote employment to highly qualified women across India. Overcoming traditional barriers such as societal expectations and safety concerns, it enables meaningful financial and professional contribution from home. The program employs a data-driven approach to measure impact, offering ongoing mentorship, upskilling, and fostering a supportive community for personal and career development. Environmental and financial sustainability are central, thanks to its remote-first model, which reduces both costs and carbon footprint. By focusing on women often excluded from the workforce, the initiative drives gender equality, elevates household incomes, and underpins scalable, replicable change aligned with broader social inclusion goals.
THE SVC LEGACY: Bata, Bayani, Bukas
This CSR initiative breaks new ground in long-term, holistic support for vulnerable youth at the Children’s Shelter of Cebu. By combining sustained financial sponsorship with quarterly, employee-led engagement activities, the program equips children with essential education, healthcare, daily needs, and transformative skill-building workshops. The initiative’s dual approach ensures that beneficiaries progress not only academically and socially, but are also empowered for future career readiness. Through immersive workshops like “Speak with Confidence,” both youth and volunteers report increased confidence, self-esteem, and a deeper sense of purpose. With ambitions to scale, SVC Legacy demonstrates how the outsourcing industry can catalyze meaningful, lasting impact beyond business performance.
Diverse Workforce
Sales Focus Inc.’s Diverse Workforce initiative is rooted in embedding diversity, equity, and inclusion into its core business practices—hiring, training, and leadership development. Rather than treating inclusion as a stand-alone program, the company’s values-driven approach drives innovation and personal growth by ensuring opportunities are based purely on merit. Over half the workforce comes from diverse backgrounds, proving the effectiveness of this inclusive culture. A strong focus on internal promotion and mentorship enables employees from all walks of life to thrive, as exemplified by remarkable career progression stories within the organization. As Sales Focus expands, systematic tracking, reporting, and goal-setting will ensure diversity and inclusion remain scalable and impactful, reinforcing a lasting commitment to opportunity, equity, and success for every employee.
Rocket Station Cares
Rocket Station Cares is a transformative community-building initiative redefining corporate responsibility in remote offshore staffing. Through an employee-led model, Rocketeers nominate their former schools, ensuring support directly reaches communities they cherish. In 2024, the program empowered over 5,000 students and 300 teachers across 15 schools in the Philippines, providing essential resources, facility upgrades, and mentorship. More than financial aid, the initiative nurtures emotional ties, inspires volunteerism, and fosters a culture of connection between remote teams and local impact. With a sustainability-first approach, Rocket Station Cares integrates eco-conscious practices and aims to double its educational reach by 2026, setting a replicable benchmark for purpose-driven outsourcing.
Filta Forward: Advancing Inclusive Culture Through Development
Filta Forward transforms the landscape of global team building with its human-centric approach to diversity, equity, and inclusion within the outsourcing industry. This initiative embeds cultural intelligence, psychological safety, and values-driven development into every stage of the employee and client experience. Inclusive onboarding, culturally tailored engagement programs, and ongoing client training foster alignment, belonging, and high trust across borders. Impact is tracked through robust feedback systems and measurable business results, delivering improved retention, deeper client partnerships, and increased satisfaction for all stakeholders. By making culture a strategic priority, Filta Forward demonstrates how inclusive practices can drive both performance and long-term success within remote, multicultural teams.
Accelerate360
Accelerate360 champions sustainable community building by empowering the AETA village through education, well-being, and engagement initiatives. The project provides lasting resources such as a community library stocked with donated books, an air-conditioned teachers’ office, and a new basketball court for youth recreation. Instead of one-off aid, dedicated employee “passion clubs” visit each quarter to lead reading sessions and sports activities, strengthening long-term bonds with villagers. Program impact is carefully monitored via quantitative and qualitative metrics, driving continuous improvement. Through transparent funding, local training, and ongoing outreach, this initiative demonstrates a genuine commitment to social good, uplifting lives, and inspiring hope for a brighter future—showcasing how outsourcing can make a meaningful difference beyond business.
From Hire to Retire: Building a Resilient Employee Journey
Gear Inc’s Wellbeing & Resiliency Program sets a new benchmark for employee care in high-pressure outsourcing roles. This holistic initiative blends evidence-based mental health support, standardized SOPs and crisis planning, and state-of-the-art technology—including AI-powered and VR relaxation experiences—for its content moderators and support teams. The program’s structure ensures safety, proactive risk management, and tailored interventions at scale, delivered by local professionals in four countries. High engagement and measurable impact are ongoing: regular surveys and assessments drive continuous improvement, and unique features like VR-driven mindfulness foster resilience, reduce stress, and support performance. By investing in evidence-based wellbeing, Gear Inc not only mitigates the mental health risks of challenging work but also builds a resilient, productive, and engaged workforce.
Integrated OS with Upskills Foundation
Integrated OS with Upskills Foundation transforms lives in Tondo, Manila through a pioneering initiative that tackles homelessness and generational poverty. By combining stable housing, education, healthcare, and employment pathways, the program provides families with lasting support and renewed dignity. Its community-first approach ensures every intervention, from rapid fire relief to long-term learning assistance, is tailored and immediate. Driven by both the company and employee engagement, the effort blends business operations with deep-rooted social responsibility. Through this holistic, scalable model, more than 100 individuals have accessed vital services, while dozens of families have been permanently rehoused. The result is a living blueprint for how outsourcing can power systemic, people-led change where it’s needed most.
VH Ministries
VH Ministries, in partnership with local churches in Taytay, Rizal, empowers vulnerable communities through faith-driven programs in child welfare, environmental preservation, and disaster response. Its grassroots, church-integrated model ensures that support is both culturally relevant and sustainable, while ongoing capacity-building equips local leaders to respond swiftly to emerging needs. Impact Pods and tech-for-community initiatives expand digital literacy and social mobility among marginalized groups, spotlighting holistic, people-centered innovation. With a robust system for measuring and reporting outcomes, VH Ministries continually adapts to community feedback and evolving challenges. Its sustained weekly feeding program and digital upskilling drive demonstrate the tangible difference made in lives and livelihoods across the region, inspiring scalable, long-term social change.
Impact Sourcing - NAPS/NATS
Fusion CX’s Impact Sourcing – NAPS/NATS initiative empowers Indian youth with critical customer support and digital proctoring skills through government-backed apprenticeships. This program bridges the gap between education and employment via hands-on, paid training and mentorship, cultivating talent from underserved communities. Apprentices are seamlessly integrated into live client projects and supported by AI-driven performance feedback, delivering measurable client savings and enhanced workforce retention. Over 1,300 apprentices have been onboarded since launch, with a substantial portion progressing to full-time roles—demonstrating the model’s success in both talent development and socioeconomic uplift. The initiative’s scalable blueprint is now being adapted in additional delivery centers, propelling broader organizational and community advancement across the BPO sector.
Building a Stage: How OP360 Champions Gender Equality in BPO
This initiative sets new standards for diversity, equity, and inclusion in the global BPO sector by embedding representation, equity, and empowerment at every level. The program sustains 50% female representation in leadership, propels marginalized talent through a Leadership Accelerator, and offers robust support networks like the Mariposa LGBTQIA+ group. Transparent pay equity policies, data-driven progress tracking, and grassroots–executive collaboration ensure authentic and measurable impact. The initiative’s modular design enables scalability across geographies, already showing success in the Philippines, Colombia, and the U.S. By combining targeted mentorship, rigorous training, and inclusion-driven policies, it delivers a replicable model for equitable workplaces and lasting social change—all while driving business performance.
Solar Powered Clean Water Project
The Solar Powered Clean Water Project delivers transformational access to clean, potable water for the island community of Tingloy, Batangas. Leveraging solar energy to overcome unreliable power, the initiative powers modern water pumps and purification systems, ensuring seven tap points for households, a school, clinic, and chapel. Local stakeholders were trained to maintain the system, fostering long-term sustainability and community empowerment. The project has significantly improved health outcomes, hygiene practices, and school attendance, as students and residents now benefit from consistent, safe water access. Environmental gains are realized through reduced reliance on plastic containers and fossil fuels. This scalable model not only addresses immediate community needs but sets a benchmark for innovation in remote, underserved areas.
Solar Powered Clean Water Project
The Solar Powered Clean Water Project delivers transformational access to clean, potable water for the island community of Tingloy, Batangas. Leveraging solar energy to overcome unreliable power, the initiative powers modern water pumps and purification systems, ensuring seven tap points for households, a school, clinic, and chapel. Local stakeholders were trained to maintain the system, fostering long-term sustainability and community empowerment. The project has significantly improved health outcomes, hygiene practices, and school attendance, as students and residents now benefit from consistent, safe water access. Environmental gains are realized through reduced reliance on plastic containers and fossil fuels. This scalable model not only addresses immediate community needs but sets a benchmark for innovation in remote, underserved areas.
Solar Powered Clean Water Project
The Solar Powered Clean Water Project delivers transformational access to clean, potable water for the island community of Tingloy, Batangas. Leveraging solar energy to overcome unreliable power, the initiative powers modern water pumps and purification systems, ensuring seven tap points for households, a school, clinic, and chapel. Local stakeholders were trained to maintain the system, fostering long-term sustainability and community empowerment. The project has significantly improved health outcomes, hygiene practices, and school attendance, as students and residents now benefit from consistent, safe water access. Environmental gains are realized through reduced reliance on plastic containers and fossil fuels. This scalable model not only addresses immediate community needs but sets a benchmark for innovation in remote, underserved areas.
The DDC Group’s Commitment to Future Leaders
The DDC Group’s Commitment to Future Leaders initiative demonstrates a deep, sustained investment in community development through education in Leyte, Philippines. By constructing a modern, two-story school building at Libertad National High School—with ergonomic classrooms, digital resources, and inclusive design—the project addresses critical needs for enhanced learning environments and greater student capacity. This effort is part of a decade-long partnership, advancing from classroom builds to comprehensive infrastructure, including water systems and public Wi-Fi. The approach is uniquely personal and holistic, driven by top leadership and based on continuous engagement with local stakeholders. The initiative exemplifies scalable, adaptive corporate social responsibility, fostering opportunities for future generations and leaving a lasting positive impact on the community.
#BeKinder
The #BeKinder initiative exemplifies how the outsourcing industry can drive lasting social impact through sustained, multi-faceted community engagement. In partnership with HCA Hospice since 2020, the program integrates ongoing fundraising, heartfelt volunteerism, and advocacy—creating a cycle of continuous support for patients and families facing profound challenges. Monthly donations and employee-driven efforts ensure stability and accountability, while personal volunteer hours foster genuine human connection. This approach not only benefits 8,050 lives but also embeds compassion into workplace culture, empowering employees to champion social good as part of daily operations. The scalable and adaptable model demonstrates how strategic collaboration and purpose-led engagement can make kindness a fundamental force for positive change in communities.
Digitized Library in Rural Thailand by TDCX Foundation
The Digitized Library in Rural Thailand initiative transformed Pupan Wittaya School’s library into a modern digital learning hub serving both students and the broader community. Through infrastructure upgrades, ergonomic facilities, and energy-efficient climate control, the project provided students and community members with access to essential digital resources and hands-on educational opportunities. This inclusive model reaches beyond the school—benefiting nearly 2,900 individuals in 10 villages—by fostering digital literacy, self-directed learning, and shared community engagement. Its sustainability is secured by local management, operational funding, and in-kind support, making it a scalable blueprint for similar rural initiatives elsewhere. The project stands out for blending educational advancement, environmental responsibility, and community empowerment.
DEI Training Program and Broader Efforts to Foster Diversity, Equity, and Inclusion
SupportYourApp’s DEI Training Program and broader diversity initiatives set a benchmark for embedding inclusion into the company’s core operations and culture. By integrating AI-driven recruitment that anonymizes applicants and reduces bias, and offering comprehensive reskilling and leadership programs, their approach ensures equitable opportunities are accessible to all staff across 30+ countries. Impact is meticulously tracked through diverse metrics including demographic representation, promotion rates, engagement surveys, and external ratings. Notably, dedicated feedback loops and ongoing leadership training embed continuous improvement. Sustainability is ensured via integration into business structures and operational budgets, while the modular framework enables easy adaptation across regions and industries. This work demonstrates that fostering inclusion and delivering strong business outcomes go hand in hand.
Rooted in Community
Rooted in Community demonstrates that outsourcing can drive lasting social and environmental change. Through deep partnerships with grassroots organizations MAD Earth and ARK Solves, this initiative merges environmental restoration, cultural preservation, and food security into a cohesive model of shared value. Employees actively engage in reforestation projects alongside indigenous communities and contribute to sustainable food programs that transform hunger relief into long-term self-reliance. Impact is meticulously tracked using both quantitative and qualitative measures, guiding continual improvement and ensuring every activity is tailored to local realities. By embedding responsibility for people and planet into core operations and business strategy, this program sets a benchmark for authentic, scalable community empowerment in the outsourcing industry.
Health & Wellness Program with a Charity Match
This pioneering Health & Wellness Program delivers lasting benefits by integrating inclusive fitness initiatives, mental health support, and a unique charity match incentive. Employees access an array of wellness resources—from company gyms and supervised workouts to nutritionist consultations and innovative workout tracking via the ArcWorkouts app. Every workout completed results in both a cash reward for the employee and a matched donation to a foundation supporting underprivileged children. Over two-thirds of the workforce consistently participate, cultivating a vibrant, supportive community that champions healthier habits and social impact. With proven, scalable results and ongoing program evolution, this initiative exemplifies how prioritizing well-being can transform lives and create positive ripples far beyond the workplace.
CBE Cares
CBE Cares advances an employee-driven model to foster community well-being through year-round, hands-on engagement and strategic partnerships. The initiative empowers staff to direct charitable giving and nominate causes that matter deeply to them, ensuring relevance and local impact across multiple locations. Through employee contributions, corporate giving, and structured payroll programs, the team mobilizes significant resources to support education, food security, and disaster relief. Partnerships with schools, United Way, and local nonprofits amplify reach, while robust volunteerism and targeted fundraising create measurable positive change. With adaptability to respond to crises and a commitment to both sustainability and innovation, CBE Cares is a dynamic force—mobilizing people, partnerships, and purpose to build stronger communities together.
Thrive
Thrive is a holistic health and wellness program built into every layer of work—from onboarding to long-term engagement—proactively supporting employees’ physical, mental, and social wellbeing. With continuous access to 24/7 counseling, wellbeing coaches, regular health screenings, and customized resilience training, Thrive ensures that wellness is not an afterthought, but a core operating principle. Initiatives like Resilience Games and the Hugo Sports Tournament promote mindfulness and connection, while ongoing data-driven feedback shapes ongoing improvements. Impact extends to broader communities through outreach and NGO partnerships, proving that sustainable wellness drives both retention and advocacy. Designed to adapt across cultures, Thrive’s modular approach is already benefiting teams across Africa, with ambitious plans for further digital integration and content expansion.
Innodata CARE (Community Advancement through Resilience & Education)
Innodata CARE demonstrates how an outsourcing leader can become a powerful catalyst for inclusive, sustainable community transformation. Integrating job creation, education, wellness, and environmental stewardship, the initiative delivers measurable impact well beyond standard CSR. By expanding IT-BPM careers to underserved regions, building smart classrooms and libraries, and championing reforestation and coastal cleanups, the program uplifts thousands while embedding community advancement into company strategy. Employee-driven fundraising and partnerships with schools and local government ensure long-term sustainability. As a replicable and scalable blueprint, Innodata CARE challenges traditional views of outsourcing, proving that business growth and social progress can go hand in hand—empowering future generations throughout the Philippines.
Innodata DEIB Program
Transforming outsourcing into a people-first platform, this DEIB program integrates inclusion and equity across every stage of the employee journey. Through flagship initiatives—including four active Employee Resource Groups, the global i-GROW Learning Hub, and policies like the Inclusive Dress Code—employees experience systemic support and empowerment. Programs are data-driven and sustainable, tracked through robust engagement surveys and continuous feedback. Scalable across 5,000 employees in eight countries, the initiative couples education, advocacy, and flexible work to drive real cultural change. High rates of belonging and fair treatment are direct outcomes, demonstrating the program’s measurable and replicable impact on workplace diversity, equity, and inclusion across global operations.
Innodata LEARN (Learning, Education, Access, Resilience, and Nurturing)
Innodata LEARN is a transformative education and workforce initiative that bridges community advancement with talent pipeline development. The program dramatically expands learning access through donations of over 85,000 books and modern educational facilities like Smart Classrooms and Open Libraries, primarily benefiting underserved communities and more than 26,000 students and faculty in Cebu. By partnering with 18 universities, it recruits and upskills graduates, with 80 hired and five promoted in 2024 alone. The initiative also ensures employees are future-ready, achieving a 99% workforce training compliance rate and 84% AI/ML course completion. This dual-impact model not only empowers learners but also strengthens the outsourcing industry’s talent and innovation.
Wellness 360 by Innodata
Wellness 360 by Innodata is a comprehensive health and wellness program setting new standards for holistic employee and community support in outsourcing. Rooted in four pillars—physical, mental, financial, and social well-being—the initiative addresses prevention, resilience, and empowerment at all levels. Through integrated activities like vaccination drives, mental health webinars, and employee-led fundraising, it transforms wellness into a shared, business-critical priority. Robust participation, strong leadership backing, and expansion to families and communities have made measurable impacts on retention, engagement, and social good. Wellness 360’s scalable and innovative model proves that prioritizing people not only enhances business outcomes but shapes a more resilient, empowered workforce—making it a standout for industry recognition.
Corporate Training and Development Program
Peak Support’s Corporate Training and Development Program empowers employees through a unique combination of structured leadership curricula and practical coaching. By integrating principles from well-known frameworks like The 7 Habits of Highly Effective People, The One Thing, and the GROW coaching model, the program ensures leaders are equipped to drive both performance and people-centric growth. Delivered remotely to a global workforce, it supports career mobility, fosters inclusive leadership, and enhances client satisfaction. Continuous feedback mechanisms—such as coaching audits and engagement surveys—guide program evolution, creating measurable impacts in retention, promotion rates, and team performance. The program’s paperless, modular design underscores both its operational and environmental sustainability, positioning leadership development as a long-term, adaptable pillar of Peak Support’s culture.
Be The Reason of Someone's Heartbeat
The “Be The Reason of Someone’s Heartbeat” initiative delivers a transformative impact on Davao City’s healthcare by addressing critical blood shortages through a robust, employee-driven blood donation program. Conducted quarterly in collaboration with the Philippine Red Cross and Southern Philippines Medical Center, the initiative combines dedicated leadership, extensive workforce engagement, and structured sustainability. Over 80% of employees participate, benefitting from wellness education, an internal blood registry, and ongoing process enhancements. Recognized among the city’s leading blood donors, the program not only meets urgent community needs but also inspires other companies to adopt similar CSR models. By fostering a culture of volunteerism, the initiative saves lives, strengthens community resilience, and exemplifies how outsourcing can drive profound social good.
Hearts That Serve, Hands That Build
Hearts That Serve, Hands That Build stands as a testament to the power of compassionate action in community building initiatives. In the past year, over 1,800 people have directly benefited from relief and outreach programs ranging from home rebuilding after typhoons to school supply deliveries in remote villages and volunteer firefighting during disasters. This finalist mobilized over PHP 145,000 (USD 2,540) in grassroots donations and logged 4,600+ hours of volunteer service, ensuring immediate and long-term support for vulnerable communities. Impact is measured and shared transparently, fostering trust and sustained engagement. Each story represents genuine servant leadership—transforming personal commitment into scalable relief, resilience, and hope for communities most in need.