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Outsourcing Impact Award on Diversity, Equity & Inclusion (Bronze)

Filta Forward: Advancing Inclusive Culture Through Development

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Outsourcing Impact Review:

Filta Forward: Advancing Inclusive Culture Through Development by Filta

Outsourcing Impact Review: Filta

With the “Filta Forward” initiative, Filta is demonstrating that inclusion and cultural intelligence are not just aspirations but core strategies for building high-performing, globally aligned teams across the Philippines, Colombia, and beyond.

Filta Forward makes diversity, equity, and inclusion actionable at every stage: onboarding, development, client engagement, and team growth. Through programs designed to educate, empower, guide, and support, Filta builds a sense of belonging and respect that ripples from each team member to regional partners and global clients. By placing culture at the heart of its operations, Filta is building trust, reducing friction, and creating long-term collaboration between people and organizations of every background.

Impact of “Filta Forward: Advancing Inclusive Culture Through Development”

Filta Forward’s measurable impact is clear—from a 97% “Excellent/Good” onboarding satisfaction rating to a 92% team alignment rate after culturally tailored engagement and client programs that drive a 25% increase in satisfaction and a 65.19% boost in team retention and performance. Real-time feedback, continuous learning, and transparent values-based performance reviews anchor the initiative, making inclusion not just a value but a daily practice.

How “Filta Forward: Advancing Inclusive Culture Through Development” Started: A quick background

Mission and Vision

Mission: Make inclusion the foundation for high performance, where every individual—regardless of culture or location—feels empowered and respected.
Vision: Redefine outsourcing as a deeply human endeavor, where global teamwork, empathy, and cultural understanding drive growth and innovation.

Relevant Statistics: Facts and Figures

97% of new hires rated their onboarding as Excellent/Good; 75% gave a perfect 10/10
92% alignment rate from culturally tailored team engagements
25% increase in client satisfaction after cultural training
65% improvement in employee retention and performance among client teams
20% reduction in workplace conflict after DEI-focused client programs

Leaders and Champions

Organizational Development Team: Manages and adapts Filta Forward programs as the company—and its client base—grows
Executive Leadership: Embodies values of empathy, transparency, and people-first innovation, and shares these principles through thought leadership like “With Purpose, With People — The Filta Way”
Clients and Employees: Actively co-design and provide feedback, ensuring programs remain current, relevant, and responsive

Positive Impact Created

Filta Forward ensures every recruit feels seen and supported from day one—onboarding actively includes their culture and strengths, making it easier to build trust quickly. Development, engagement, and client support programs are constantly refined through structured data and direct feedback, resulting in higher engagement and more cohesive teams—both internally and within client organizations. The result is a more inclusive business ecosystem, where clients report fewer conflicts, greater productivity, and stronger cross-cultural partnerships.

A Real Impact

One Australian client saw rapid improvement after Filta Forward’s tailored cultural training bridged differences with a newly hired Philippine remote team. Communication gaps, performance slowdowns, and misunderstandings transformed into open, trusting collaboration—building a partnership rooted in respect for cultural nuance instead of risking disengagement or mistrust.

Diversity, Equity & Inclusion

In numbers

92%

of team members in Core Engagements reported stronger connection to mission and improved peer relationships

97%

of new hires rated onboarding as ‘Excellent’ or ‘Good’; 75% gave a perfect 10/10 score

25%

increase in satisfaction following Client Cultural Training

65.19%

increase in employee retention and performance

20%

drop in workplace conflict following cultural training for clients

About The Outsourcing Impact Review

Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.

Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.

This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.

By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.