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Outsourcing Impact Award on Health & Wellness (Gold)

From Hire to Retire: Building a Resilient Employee Journey

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Outsourcing Impact Review:

From Hire to Retire: Building a Resilient Employee Journey by Gear Inc.

Outsourcing Impact Review: Gear Inc.

Gear Inc. delivers a new standard for employee well-being in outsourcing with “From Hire to Retire: Building a Resilient Employee Journey,” a tailored, tech-enabled program supporting the mental health and resilience of frontline content moderators and support teams across four countries.

The Wellbeing Resiliency Program brings together proven global practices, local expertise, innovative technology, and rigorous SOPs to mitigate the emotional toll of high-risk roles. By integrating AI-powered and VR-powered mindfulness, Gear Inc. fosters not only psychological safety but also engagement, retention, and high performance—a benefit for employees and clients alike.

Impact of “From Hire to Retire: Building a Resilient Employee Journey”

Since 2020, employees have logged more than 120,000 workouts, generating over PHP 6 million (USD 100,000) in donations for AELF—enabling 150,000+ free coaching sessions for more than 5,000 preschoolers. Participation averages 66.5% among employees per month, each completing over three workouts per week. Employee surveys show 99% say Arcanys is a great place to work, 100% are proud to be part of the team, and attrition remains below 10%. The program has won recognition as one of the top IT-BPM Workplaces in the Philippines and is frequently featured in the “Best Workplaces” rankings.

How “From Hire to Retire: Building a Resilient Employee Journey” Started: A quick background

Recognizing the challenges faced by content moderators exposed to distressing content, Gear Inc. launched its Wellbeing Resiliency Program in 2023 as a holistic, preventative model rooted in global best practices. The program evolved through close collaboration between wellbeing professionals and operations, with a robust policy framework and constant innovation to address local and industry-specific needs.

Mission and Vision

Mission: Create the safest possible workplace for those exposed to harmful content, empowering them to feel protected, valued, and able to thrive.
Vision: Make people-first resilience the new benchmark in outsourcing—turning care into a competitive advantage and helping clients build secure, satisfied teams for the future.

Relevant Statistics: Facts and Figures

3,000+ employees supported since 2023
8,000+ individual wellbeing check-ins, 10,000+ group training and counseling sessions
95.8% satisfaction and 96.8% program usage rates
3.7 decrease in severe depression, anxiety, and stress; 3.5 increase in psychological capital and resilience in six months
98.1% peak satisfaction in pilot groups; 92% VRelax adoption

Leaders and Champions

Wellbeing Support Department and Operations Teams: Design and refine the program, embed SOPs, and drive ongoing engagement
Local Professionals in Every Office: Deliver contextually relevant support, ensure adaptability, and maintain real-time feedback loops
Innovation Partnership Teams: Pioneer the use of VR and AI for large-scale preventative mental health support

Positive Impact Created

Gear Inc.'s program fosters a positive, resilient culture across teams: employees report feeling more relaxed, supported, and engaged, while clients rank the program among the top for satisfaction and coverage. Charity initiatives—like support for underprivileged children and the elderly—build community bonds and reinforce a shared sense of purpose across all locations.

A Real Impact

One Senior Operations Manager in Bangkok notes that the program's consistent, site-specific initiatives have made a huge impact on retention efforts. Team members highlight mindfulness sessions and well-being activities as transformative: “The well-being consultation program has helped every single one of us a lot.” Clients also praise the program, seeing measurable boosts in retention and performance in outsourced teams leveraging Gear Inc.'s model.

Health & Wellness

In numbers

95.8%

employee satisfaction rate

3,000+

employees supported since launch

3.7%

decrease in severe depression, anxiety, and stress levels (Q2 2024)

10,000+

group training and counseling sessions delivered

About The Outsourcing Impact Review

Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.

Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.

This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.

By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.