Outsourcing Impact Award on Health & Wellness (Silver)
Thrive
© 2025 Outsource Accelerator Outsourcing Impact Review
Outsourcing Impact Award on Health & Wellness (Silver)
Thrive
Hugo is taking employee wellness to a new level in the outsourcing sector with “Thrive,” a proactive, integrated well-being program designed for remote teams across Nigeria, South Africa, Kenya, and Senegal.
Thrive begins on day one, introducing employees to well-being coaches, resilience training, and confidential 24/7 access to licensed psychologists. The program weaves monthly check-ins, health screenings, and life-skills webinars into the daily fabric of work, while activities like the Resilience Games and the Hugo Sports Tournament promote mindfulness, movement, and team spirit—all as part of the core workday.
Thrive has achieved a 98% employee retention rate and a 94.4% Employee Net Promoter Score across 11,689 survey responses. Over 93% of employees participated in at least one wellness activity last year, with an average tenure of 3.5 years, and sick days declined by 17% year-over-year within the most engaged teams. Employees who accessed psychologist services returned to work 40% faster, while 95.3% recommended Thrive to coworkers, and 78% rated coaching sessions highly.
Unlike many reactive wellness campaigns, Thrive was built to address root causes before they escalate. It all begins with resilience screening and psychometric assessments during recruitment, and with setting individualized support baselines. Data-driven monitoring—of participation, risk, and feedback—ensures early interventions and targeted responses are standard practice, not afterthoughts. Insights prompt workload adjustments, coaching, or new initiatives, custom-fitted to the changing realities of a distributed workforce.
Thrive’s real-world outcomes extend from reducing stress and sick leave to creating a culture where employees feel seen and supported, whether managing remote work, parenthood, or health issues. Program-inspired outreach events—like mentoring local girls or partnering with health NGOs—ensure Hugo’s wellness impact ripples through both employee families and the wider community.
One employee, struggling with burnout and isolation, was flagged by well-being data and invited to proactive coaching and Resilience Games. Through these and subsequent counseling sessions, he not only returned to peak performance but also became a wellness champion for his peers. Colleagues and family reported dramatic improvements in well-being, showing how Thrive turns individual recovery into community uplift.
In numbers
98%
employee retention rate with an average tenure of 3.5 years
93%
of employees engage in at least one wellness activity quarterly
17%
decrease in sick days year-over-year among Thrive’s most engaged teams
4.7/5
employee satisfaction with well-being support in quarterly surveys
Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.
Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.
This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.
By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.