Outsourcing Impact Review: Innodata Knowledge Services, Inc.

Wellness 360 by Innodata is redefining holistic employee and community well-being in outsourcing, making health a strategic driver of business resilience, retention, and social impact.

This fully integrated program empowers employees to thrive—physically, mentally, financially, and socially—through a suite of preventive health initiatives, mental wellness support, financial assistance, and community engagement. In 2024, Wellness 360 offered flu vaccinations for employees and dependents, regional wellness caravans for medical checks, mental health webinars, calamity aid funded by an employee-driven CSR Bazaar, first aid and fire safety training, and the reopening of a sports facility that brought recreation and teamwork to the daily experience of over 3,000 employees and their families.

Impact of “Wellness 360 by Innodata”

The program engaged more than 70% of employees in health and wellness activities in 2024, with 65 employees and 119 dependents vaccinated, 89% of staff joining the Legazpi Wellness Caravan, and over 15% participating in wellness or CSR-driven initiatives. Attrition in key units dropped dramatically following the integration of wellness, workload balance, and recognition.

Financial wellness was furthered by PHP 189,000 (US$3,303) in calamity aid raised, and hundreds took part in financial literacy workshops, while safety and sports facilities promoted teamwork and long-term healthy habits. External client feedback cited Innodata’s workforce stability and engagement, both of which are directly linked to this robust wellness ecosystem.

How “Wellness 360 by Innodata” Started: A quick background

Wellness 360 was born out of Innodata’s belief that outsourcing performance is rooted in people’s well-being. What started as traditional benefit offerings became a 360-degree, employee-powered framework—linked to daily work, organizational strategy, and the broader community. Leadership sponsorship, employee participation, and impact reporting are central to its ongoing evolution and reach.

Relevant Statistics: Facts and Figures

• 70% of employees engaged in health and wellness activities in 2024
• 65 employees, 119 dependents received flu vaccinations; 89 attended the Legazpi Wellness Caravan
• 15% employee participation in wellness or CSR programs; sports facilities and events directly benefiting hundreds
• PHP 189,000 (US$3,303) in calamity aid raised from employee-led CSR efforts
• Attrition reduction: from 72% to 8% in key business units after integrating wellness measures
• 3,000+ direct beneficiaries, including employees and dependents

Positive Impact Created

Wellness 360 has normalized preventive healthcare, mental wellness, and financial resilience as everyday parts of the employee experience. The program reaches beyond the workplace—extending vaccinations to families, providing financial safety nets, and equipping local communities with first-aid and health education. Attrition has dropped, engagement and pride have risen, and client trust has strengthened due to a stable, healthy, and resilient workforce.

A Real Impact

After receiving free medical screening through the Wellness Caravan, an employee—previously struggling with undiagnosed vision issues—was fitted with proper lenses, transforming both his performance at work and quality of life at home. This single story, echoed across hundreds of cases, demonstrates how Wellness 360’s direct care drives not only productivity but tangible uplift for families and communities alike.