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Outsourcing Impact Award on Diversity, Equity & Inclusion (Gold)

Building a Stage: How OP360 Champions Gender Equality in BPO

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Outsourcing Impact Review:

Building a Stage: How OP360 Champions Gender Equality in BPO by OfficePartners360

Outsourcing Impact Review: OfficePartners360

OfficePartners360 (OP360) is setting a new industry standard for gender equality by embedding diversity, equity, and inclusion (DEI) directly into the fabric of its business, governance, and client delivery operations—demonstrating that DEI is both a business advantage and a moral imperative.

With over 5,000 employees across the Philippines, Colombia, and the U.S., OP360’s mission is to create a people-first workplace that reflects the diversity of its global communities. Through intentional succession planning, mentorship, transparent pay equity, structured leadership acceleration, and resource groups like Mariposa, OP360 now boasts 50% female representation in global leadership, a vibrant culture of inclusion, and industry recognition for creating accessible pathways to opportunity.

Impact of “Building a Stage: How OP360 Champions Gender Equality in BPO”

OP360 has achieved and maintained gender parity in leadership for three consecutive years, with over 30% of Leadership Accelerator participants being promoted within two years. Women leaders at OP360 are retained at a rate 12% higher than the industry average. Company-wide, 100% of managers have completed SOGIE 101 and anti-bias training, with 82% of all staff also certified. These outcomes translate into higher engagement scores (+8% among women and LGBTQ employees YoY), finalist status in the CCWomen's Best Workplace for Gender Equity and Bahaghari Awards, and clear evidence that inclusive leadership drives performance and innovation.

How “Building a Stage: How OP360 Champions Gender Equality in BPO” Started: A quick background

OP360 made DEI a core business value—not a compliance project—through sustained executive commitment and active employee co-creation of programs. Quarterly audits, visible pay equity, and the modular design of mentorship, ERG, and training frameworks ensure the culture stays corrective, relevant, and impactful as the business scales across continents.

Mission and Vision

Mission: Build a workplace where gender, identity, and background are no barriers to opportunity—resulting in measurable, equitable advancement for all.
Vision: Prove that genuine inclusion and systemic equity power both superior business results and far-reaching societal change throughout the global outsourcing industry.

Relevant Statistics: Facts and Figures

50% female representation in global leadership for the past three years.
12% higher retention rate among female leaders compared to the industry average.
30%+ Leadership Accelerator promotion rate within two years
100% of managers and 82% of staff are trained in inclusive leadership
8% year-over-year increase in engagement among women and LGBTQ employees

Leaders and Champions

Women and LGBTQIA Leaders: Co-create, lead, and continuously refine DEI strategies and mentorship opportunities
Global ESG Council: Oversees quarterly targets, audit transparency, and champions new DEI initiatives
Employee Resource Groups (Mariposa LGBTQIA+ Business Resource Group, Women’s Network): Foster grassroots change, cultural visibility, and peer support across all geographies

Positive Impact Created

OP360’s approach is unique in turning DEI from an event or obligation into a strategic lever for growth and resilience. Regular engagement surveys, monthly mentoring, and bias-free career advancement have driven sustained representation and engagement. Employees consistently report a sense of belonging, clients receive services powered by culturally aligned teams, and OP360’s sector influence is amplified through shared best practices and partnerships.

A Real Impact

In 2023, a junior analyst in Colombia joined the Leadership Accelerator Program and, supported by mentorship and ERG participation, progressed to Associate Manager within 18 months. She now leads a cross-border team and co-chairs Mariposa, mentoring others to follow a similar path. This story—one of hundreds—shows how DEI-driven policy can transform careers, amplify underrepresented voices, and foster authentic leadership in every market where OP360 operates.

Diversity, Equity & Inclusion

In numbers

50%

female representation in global leadership, maintained for three consecutive years

30%+

of Leadership Accelerator participants promoted within two years

12%

higher retention rate for women leaders compared to the BPO industry average

100%

of managers and 82% of staff completed annual DEI and anti-bias training

About The Outsourcing Impact Review

Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.

Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.

This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.

By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.