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Catalyst for Change Award in Community Building

Corporate Training and Development Program

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Outsourcing Impact Review:

Corporate Training and Development Program by Peak Support

Outsourcing Impact Review: Peak Support

Peak Support is raising the standard for outsourcing talent by investing in corporate training and leadership development that uplifts not only teams but entire communities. As a people-first outsourcing partner to fast-growing global brands, Peak Support proves that structured, empathetic development programs unlock new opportunities, engagement, and growth at every level.

The initiative is built around two flagship programs—Leadership Management and Coaching for Peak Performance. Every employee, from entry-level to team lead, is offered a clear growth path with coaching, mentorship, and internationally recognized frameworks. Training modules incorporate habits from The 7 Habits of Highly Effective People, goal setting with The One Thing, and practical tools such as the GROW coaching model and Root Cause Analysis. This fusion of structure and support, combined with a digital-first, remote delivery model, equips leaders to inspire teams, nurture client relationships, and achieve long-term excellence.

Impact of “Corporate Training and Development Program”

Over 90% of employees have participated in the program, resulting in a 25% increase in internal promotions, improved retention, and tangible performance and engagement gains across every department. Leadership Accelerator participants have stepped into new management roles more quickly, employees report greater confidence and career satisfaction, and coaching audits directly link skill growth to client and team success. Surveys, certification rates, and promotion data all track continuous improvement, with measurement systems expanding further in 2025 to quantify long-term impact.

How “Corporate Training and Development Program” Started: A quick background

Recognizing the vital need for ethical, people-focused leadership in the fast-growing BPO sector, Peak Support embedded training and coaching into onboarding, advancement, and leadership pathways. By blending global best practices with local mentorship and regular impact audits, the program ensures that every employee is equipped to lead with accountability and inspire continuous excellence—even as clients and teams scale rapidly.

Mission and Vision

Mission: Empower every employee with the opportunity and tools to learn, grow, and lead—both within Peak Support and in the wider community.
Vision: Establish a culture where professional and personal development are the foundation for business and social progress, setting a benchmark for people-first leadership in outsourcing.

Relevant Statistics: Facts and Figures

90%+ employee participation in corporate training programs
25% increase in internal promotions since program expansion
Higher retention and engagement rates across all teams
Comprehensive coaching audits, tracking the direct impact on team performance and satisfaction
Programs now scaling company-wide via digital delivery for remote teams

Leaders and Champions

Learning & Development Team: Designs and delivers content, manages audits, and champion program evolution
Client Success Managers and Team Leads: Apply and reinforce new skills in daily operations, driving team performance and client satisfaction
Mentors and Peer Coaches: Foster career mobility, engagement, and a culture of active, continuous support

Positive Impact Created

Peak Support’s unique blend of structured training and personalized coaching provides a launchpad for rapid professional growth. Stories abound of team members starting in entry-level roles and, through the program, advancing to lead teams and mentor others. The result is not only higher-performing, more confident leadership but also stronger communities as employees carry lessons in ethical leadership home and into civic life.

A Real Impact

One team member began with minimal customer support experience but, supported by training modules, leadership workshops, and strong mentorship, quickly advanced to supervise a team of 15. This new leader delivers outstanding service and now mentors her own colleagues, modeling the ripple effect that Peak Support’s approach produces—both inside and beyond the workplace.

Community Building

In numbers

90%+

of employees have participated in the training and development program

25%

increase in internal promotions attributed to program participation

staff members led by a promoted participant, who advanced from entry-level to supervisor through the initiative

About The Outsourcing Impact Review

Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.

Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.

This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.

By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.