Outsourcing Impact Review | Outsource Accelerator

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Catalyst for Change Award in Diversity, Equity & Inclusion

Diverse Workforce

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Outsourcing Impact Review:

Diverse Workforce by Sales Focus Inc.

Outsourcing Impact Review: Sales Focus Inc.

Sales Focus Inc. demonstrates what is possible when diversity, equity, and inclusion (DEI) are embedded into the core business model—not treated as a side initiative. As a global leader in outsourced sales solutions, Sales Focus Inc. has built teams that reflect a spectrum of backgrounds and experiences, making fair opportunity and unbiased advancement the foundation of its organizational culture.

Through an integrated approach to hiring, training, and advancement, the company cultivates inclusive talent pipelines where skill and accountability matter more than background. DEI at Sales Focus Inc. isn’t just a slogan—it’s the lived reality for employees who have been promoted from entry-level to senior management, with career journeys shaped by mentorship, performance, and a supportive environment that values individuality.

Impact of “Diverse Workforce”

Over 50% of Sales Focus Inc.’s workforce comes from diverse backgrounds, with employees achieving meaningful internal mobility and success based on merit and effort. The company upholds equal opportunity for all individuals, regardless of race, religion, gender identity, age, disability, or sexual orientation. As the initiative evolves, Sales Focus Inc. is developing robust measurement by implementing regular workforce demographic tracking, monitoring retention and promotion rates, and deploying engagement and belonging surveys to ensure continued improvement and accountability.

How “Diverse Workforce” Started: A quick background

DEI is part of Sales Focus Inc.’s DNA, embedded in recruiting, development, and leadership decisions across every client engagement and market. Leadership has championed fair opportunity and representation since inception, without fanfare—choosing instead to focus on everyday actions and trust in the transformative potential of meritocracy and support.

Mission and Vision

Mission: Create a supportive workplace where anyone willing to work hard and grow can succeed, regardless of background or identity.
Vision: Make diversity and inclusion a core business advantage—driving better outcomes, stronger client relationships, and more innovative solutions across industries.

Relevant Statistics: Facts and Figures

Over 50% of employees from diverse backgrounds
Merit-based recruitment and promotion, with internal mobility and advancement stories across all teams
Formal metrics in development: demographic tracking, engagement surveys, and career progression data for ongoing impact

Leaders and Champions

Leadership and HR Teams: Ensure every process—recruitment, training, and advancement—is inclusive and adaptable to all markets
Employee Success Stories: Drive a culture of “walking the walk,” where internal promotions and performance define career paths
Mentors and Peer Coaches: Guide colleagues through skill development, career growth, and team building across backgrounds

Positive Impact Created

With flexible, digital-first tools and a people-driven approach, Sales Focus Inc. supports both clients and employees in building success that transcends traditional barriers. DEI is the source of both workplace belonging and high-performance teams, as employees from varied backgrounds continually rise to leadership, bringing fresh perspectives and new solutions to every challenge.

A Real Impact

A finance director joined Sales Focus Inc. as an entry-level recruiter with an unconventional background. Through mentorship and the company’s focus on performance rather than credentials, she advanced to management and then to director—mirroring the journeys of many of her colleagues. These stories show how Sales Focus Inc.’s inclusive model translates into tangible opportunity, growth, and organizational success.

Diversity, Equity & Inclusion

In numbers

50%+

of the workforce comes from diverse backgrounds

About The Outsourcing Impact Review

Now in its third year, the OIR Awards recognize outsourcing companies that have made positive impacts in areas such as community building, education, diversity, and health.

Accompanying the OIR Awards is the comprehensive OIR Report that analyzes each outsourcing company’s impact initiatives and highlights how their projects are transforming lives and industries.

This two-pronged campaign comprises an OIR Awards event, which honors outstanding impact initiatives by outsourcing companies, and an OIR Report, encapsulating the compelling case stories behind these initiatives.

By documenting and acknowledging the far-reaching impacts and corporate social responsibility efforts of outsourcing companies, we aim to foster a broader, more nuanced understanding of the outsourcing landscape and its potential to drive positive change.